Referral and Promo Code Policy

This Policy sets out the conditions for referral programs, promotional codes, credits, discounts, rewards and campaign offers made available by Veloxverse Pty Ltd (“Veloxverse”, “we”, “us” or “our”) through www.veloxverse.com, the Veloxverse app and approved channels. It applies together with the specific campaign terms, General Customer Terms and the terms governing the relevant service.

A campaign may apply to one or more Veloxverse services, including remittance, flights, accommodation, vehicle rental, airport lounges, meet-and-greet, fast-track, airport transfers, eSIM, mobile recharge, virtual numbers, credit assistance, insurance or banking referrals, memberships, rewards and gift cards. Availability depends on the offer, customer location, provider participation and applicable law.

• Campaign Terms: the eligibility, reward, expiry, limits and service restrictions displayed with a particular offer.
• Referrer: an eligible customer who shares an authorised referral code or link.
• Referred Customer: a person who uses the referral code or link and satisfies the Campaign Terms.
• Promo Code: a code issued or authorised by Veloxverse that may provide a stated discount, credit, waiver, upgrade, points allocation or other benefit.
• Qualifying Activity: the registration, purchase, booking, transfer, activation, application or other action identified in the Campaign Terms.
• Reward: the benefit confirmed after all eligibility conditions are satisfied and any validation period has ended.

Each offer may have its own start and end dates, eligible services, countries, currencies, customer groups, minimum spend or transfer amount, booking window, travel period, usage limit and reward value. Campaign Terms shown in the offer form part of this Policy. If they conflict with this Policy, the Campaign Terms control for that campaign, except that mandatory law and the applicable service terms continue to apply.

• Screenshots, forwarded messages, unauthorised advertisements or expired webpages do not create an entitlement.
• A code appearing at checkout is not confirmation of eligibility until it is validated and the Qualifying Activity is completed.
• Veloxverse may correct an obvious pricing, coding or publishing error, subject to applicable consumer law.

How a referral works

• The Referrer shares the authorised link or code without changing its wording or making misleading claims.
• The Referred Customer follows the link or enters the code at the stage specified in the Campaign Terms.
• The Referred Customer completes identity, payment, service and eligibility requirements, where applicable.
• Veloxverse validates the activity and confirms any earned Reward. A pending or provisional display is not final approval.

Eligibility

• The Referrer must have an active account in good standing and meet any age, residency, verification and service requirements.
• The Referred Customer must be genuinely new to the relevant service if the campaign is limited to new customers.
• A person is not new merely because they use another email, phone number, device, payment method or account.
• Employees, contractors, affiliates, agents, business partners or their households may be excluded where stated.

Reward limits

Reward values and annual, monthly or campaign limits are stated in the applicable Campaign Terms. Veloxverse does not promise a fixed referral value under this Policy. Once the cap is reached, later referrals may receive no Reward even if the code remains active.

• Enter the code before payment, confirmation, ticketing, transfer authorisation or activation, as directed. A code generally cannot be added retrospectively.
• A code may be limited to one use per person, household, account, device, payment instrument, booking, passenger, recipient or service.
• Codes cannot be sold, auctioned, copied from restricted channels, transferred or combined unless the Campaign Terms expressly permit it.
• A discount applies only to the component identified in the offer and does not automatically apply to taxes, government charges, supplier fees or other excluded amounts.
• Codes and promotional credits have no cash value, cannot be withdrawn or exchanged for cash and cannot be used to buy another promotional credit unless expressly permitted.

Remittance and international payments

An offer may reduce a Veloxverse fee or provide a stated promotional benefit after an eligible transfer. Unless clearly stated, it does not change the exchange rate, recipient amount, payment-provider fee, payout-partner charge or regulatory requirement. Cancelled, reversed, rejected, charged-back, fraudulent or refunded transfers do not qualify. A promotion will not override KYC, AML/CTF, sanctions, source-of-funds or transaction-limit controls.

Flights, hotels and vehicle rental

Travel promotions may apply only to selected suppliers, routes, fare classes, properties, vehicles, booking dates or travel periods. Unless expressly included, a discount does not apply to taxes, airport charges, carrier surcharges, baggage, seats, meals, resort fees, deposits, insurance, tolls, fuel, fines or later changes. Supplier fare rules and cancellation conditions continue to apply. A cancelled or refunded booking may cause the Reward or discount to be reversed.

Lounges and airport services

Offers may be restricted by airport, terminal, lounge, guest category, package, booking deadline, capacity, operating hours or provider confirmation. A code does not guarantee entry, meet-and-greet, fast-track, wheelchair assistance, transport availability or an upgrade until the relevant provider confirms the booking.

eSIM, recharge and virtual numbers

Promotions may be limited by destination, network, device, package, activation period, operator or number type. The customer remains responsible for device compatibility and correct mobile-number details. An activated eSIM, completed recharge or allocated number may be non-reversible under the applicable service terms, without limiting mandatory rights.

Credit assistance

A promotional offer does not guarantee credit approval, a particular lender, interest rate, repayment, loan amount or financial outcome. Referral activity must not be presented as financial or credit advice. Veloxverse may exclude credit products or withdraw an offer where required by responsible-lending, licensing, lender or anti-hawking requirements. Lender fees, interest and statutory charges are not discounted unless expressly stated and legally permitted.

Insurance referrals

A promotion does not guarantee insurance eligibility, acceptance, cover, premium, claim payment or policy outcome. Insurer documents, eligibility rules and cancellation rights control the insurance product. No referral communication may misrepresent Veloxverse as the insurer or provide personal advice unless authorised. Insurance offers may be excluded where a benefit would be unlawful or inconsistent with the provider agreement.

Bank and financial-product referrals

A code does not guarantee account opening, deposit acceptance, an interest rate, return or bank approval. The participating institution applies its own eligibility, KYC and product terms. Veloxverse may limit or remove a benefit where required by the bank, law or regulatory conditions.

Memberships, rewards and gift cards

A membership promotion may apply only to an initial billing period, selected tier or stated benefit. Normal renewal fees apply after the promotional period unless the offer states otherwise. Points or credits may be subject to expiry and cannot be transferred or redeemed for cash. Gift-card offers remain subject to issuer conditions and cannot be used to extend an expiry or obtain cash except where law requires.

A Reward may remain pending while Veloxverse confirms identity, payment settlement, supplier confirmation, service completion, cancellation or chargeback status and compliance with the Campaign Terms. The expected issue time will be stated in the offer or communicated after validation.

If a Qualifying Activity is cancelled, refunded, reversed, disputed or found ineligible, related Rewards may be cancelled or deducted from an available balance.

If a Reward has already been used, Veloxverse may offset its value against a later refund or balance where lawful and clearly disclosed.

Veloxverse is not responsible for a delay caused by incomplete information, a bank, card network, airline, hotel, telco, insurer, lender, gift-card issuer or another provider, but this does not exclude Veloxverse responsibilities under mandatory law.

• Self-referrals, duplicate or synthetic accounts, false identities or use of another person without authority.
• Automated sign-ups, bots, scripts, bulk messaging, spam, unsolicited marketing or publication on coupon sites where prohibited by the campaign.
• Misleading statements about prices, exchange rates, approval, travel availability, insurance cover, returns or a relationship with Veloxverse.
• Buying, selling, trading, altering or generating codes without authorisation.
• Splitting, cycling, reversing or fabricating transactions or bookings to obtain a Reward.
• Conduct that breaches law, service terms, intellectual-property rights, privacy obligations or third-party platform rules.

Veloxverse may reasonably request identity, account, booking, transaction, device, payment or referral evidence. It may place a Reward on hold, reject a claim, remove a benefit, restrict campaign participation or suspend an account where there are reasonable concerns about eligibility, fraud, abuse, sanctions, compliance or provider confirmation. Reasons may be limited where disclosure is prohibited by law. Any action will be proportionate and will not remove mandatory consumer rights.

Veloxverse may change, suspend or end a campaign because of expiry, budget limits, provider changes, technical issues, fraud, law, regulatory requirements or operational capacity. Changes will be published or communicated through the relevant channel. Veloxverse will not retrospectively remove a Reward already validly earned unless it arose from error, reversal, breach, fraud or another basis permitted by the Campaign Terms or law.

Referral links must be shared lawfully and respectfully. Referrers must not send commercial electronic messages without the recipient’s consent or represent that they act for Veloxverse. Veloxverse trademarks, logos and advertising materials may be used only as expressly authorised. Marketing preferences can be managed separately from participation in a service, subject to essential service communications.

Veloxverse may use account, contact, referral, device, transaction, booking and campaign information to administer offers, attribute referrals, prevent abuse, provide support and comply with law. Information may be shared with relevant service providers where necessary to validate or deliver the offer. Referrers should share only the referral link or code and must not provide another person’s personal information without authority. Personal information is handled under the Veloxverse Privacy Policy.

Rewards may have tax consequences depending on the customer, activity and jurisdiction. Customers are responsible for obtaining their own tax advice and meeting applicable reporting obligations. Veloxverse does not provide tax advice.

Nothing in this Policy excludes, restricts or modifies a right or remedy that cannot lawfully be excluded. Subject to those rights, Veloxverse is not liable for indirect or consequential loss arising solely from an expired, unavailable or unused promotion. Supplier services remain subject to their own terms and responsibilities.

Questions or complaints about a referral, promotional code or Reward may be submitted with the relevant code, campaign, account and transaction or booking reference. Complaints are handled under the Veloxverse Complaints and Feedback Policy.