Regulatory & Legal Disclaimer

This website and the Veloxverse mobile application are operated by Veloxverse Pty Ltd:

Veloxverse is also registered in New Zealand:

The Veloxverse platform provides or facilitates access to remittance, credit assistance, travel, accommodation, vehicle rental, airport lounge, airport assistance, telecommunications, insurance referral, banking referral, membership, rewards, gift-card and related services.

The contracting entity, service provider and applicable terms may differ depending on the service, customer location and transaction.

Veloxverse is registered with the Australian Transaction Reports and Analysis Centre, AUSTRAC, as:

AUSTRAC registration is a regulatory requirement and does not represent government approval, sponsorship, guarantee or endorsement of Veloxverse or its services.

Money transfers are subject to customer identification, KYC, AML/CTF, sanctions screening, transaction-monitoring requirements, source-of-funds checks, transaction limits and destination-country restrictions.

Veloxverse may delay, review, reject, suspend or cancel a transaction where reasonably necessary to comply with legal, regulatory, fraud-prevention, sanctions or partner requirements. Veloxverse may be prohibited by law from explaining certain compliance actions or reports.

Exchange rates, transfer fees, the amount payable and the estimated recipient amount will be displayed before the customer confirms an eligible transaction. Exchange rates and delivery times may change before confirmation. Recipient payment may depend on banks, payment providers, payout partners and local financial networks.

Veloxverse Pty Ltd trading as VeloxCredit is a Credit Representative:

VeloxCredit provides credit assistance and is not the lender or credit provider. Loan applications are submitted to participating lenders and remain subject to the lender’s eligibility requirements, credit assessment, responsible-lending obligations and final approval.

Submitting an enquiry or application does not guarantee approval, a particular loan amount, interest rate, repayment, lender or settlement timeframe. Interest rates, repayments, comparison rates, fees and examples displayed on the website are indicative unless expressly confirmed in a lender-issued document.

VeloxCredit may receive commissions, referral payments or other remuneration from lenders, aggregators or service providers. Applicable remuneration and customer fees will be disclosed in the Credit Guide, Credit Quote or other required disclosure document.

Information appearing on the website is general in nature and does not consider a person’s complete objectives, financial situation or needs. Customers should review the Credit Guide, lender documents and applicable terms before proceeding.

Eligible unresolved Australian financial complaints may be referred to the Australian Financial Complaints Authority. Veloxverse’s AFCA membership number is 121988.

Veloxverse may act as a travel agent, booking intermediary, affiliate or facilitator for flights, hotels, vehicle rentals and other travel services. The relevant airline, hotel, rental company, consolidator or travel supplier remains responsible for supplying its service unless Veloxverse expressly states otherwise.

Prices, schedules, availability, baggage allowances, fare rules, room types, vehicle categories, cancellation conditions and refund eligibility are subject to the applicable provider’s terms.

Airline schedules and travel arrangements may change after booking. Customers are responsible for checking passport, visa, transit, immigration, vaccination, health and destination-entry requirements.

Veloxverse holds IATA Numeric Code 02368763. IATA accreditation does not guarantee the availability, performance or approval of any airline, fare or booking.

Images of aircraft, hotels, rooms, vehicles, destinations and facilities are illustrative unless expressly confirmed as part of the booking.

Airport lounge, meet-and-greet, fast-track, wheelchair coordination, baggage assistance and airport-transfer services may be delivered by independent airport or service partners.

Access remains subject to confirmed booking, airport security requirements, terminal restrictions, operating hours, capacity, guest eligibility and provider rules. A booking request or payment does not guarantee access until confirmation has been issued.

Veloxverse cannot override decisions made by immigration, customs, security, airline, airport or government authorities.

Veloxverse may introduce or refer customers to nib, BizCover or other insurance providers and authorised distributors.

Unless expressly stated in an applicable authorised disclosure, Veloxverse does not issue, underwrite or approve insurance policies and does not decide premiums, eligibility, coverage or claims.

Insurance products are issued and administered by the insurer or authorised provider identified in the relevant Product Disclosure Statement, policy wording, Financial Services Guide or other disclosure document.

Any general information about insurance does not consider a customer’s objectives, financial situation or needs. Customers should review the provider’s Product Disclosure Statement, Target Market Determination, policy wording, exclusions, limits and eligibility requirements before acquiring insurance.

Insurance applications, policy issuance and claims remain subject to the insurer’s assessment and approval. Veloxverse may receive a referral fee, affiliate commission or other benefit where a customer obtains insurance through a Veloxverse referral link.

Veloxverse may facilitate or refer customers to participating financial institutions for savings accounts, non-resident accounts, DPS, FDR, fixed deposits or other banking products.

Veloxverse does not issue, approve, operate or guarantee these accounts or products. The participating bank is responsible for eligibility, identity verification, account opening, interest rates, fees, account operation, returns and complaints concerning the banking product.

Information about a bank product is general information unless expressly stated otherwise. Customers must review the financial institution’s product terms and disclosure documents before applying.

No statement on the Veloxverse website constitutes a guarantee of approval, deposit return, interest rate, investment performance or currency outcome.

eSIM, mobile recharge, virtual-number and other connectivity services may be supplied through third-party telecommunications and technology providers.

Coverage, speed, network availability, supported destinations, device compatibility, number availability, data allowance and service functionality are not guaranteed and may vary by provider, device, network and location.

Customers are responsible for checking device compatibility and entering the correct mobile or account information before completing a purchase. Emergency-calling functionality may not be available through certain virtual-number, data-only or internet-based services.

Eligible telecommunications complaints may be referred to the relevant provider and, where applicable, the Telecommunications Industry Ombudsman.

Veloxverse extensively uses third-party providers, integrations, APIs, payment processors, banks, airlines, hotels, insurers, lenders, telecommunications providers, identity-verification providers, customer-service providers and technology platforms.

Third-party services may have separate eligibility requirements, privacy policies, service terms, cancellation rules and geographic restrictions.

A link to, integration with or reference to a third-party provider does not necessarily mean Veloxverse controls, guarantees or endorses every aspect of that provider’s service.

Where permitted, Veloxverse may receive commissions, referral fees, affiliate payments, service fees or other commercial benefits from participating providers. Material fees or commissions will be disclosed where required by law.

Prices, exchange rates, fares, interest rates, fees, promotions, estimated savings, availability and processing times displayed on the website may change and remain subject to confirmation.

Veloxverse takes reasonable steps to maintain accurate information but does not guarantee that all website content will always be complete, current or free from technical errors.

An obvious pricing, availability or system error does not automatically require Veloxverse or a provider to supply a service at the incorrect price, subject to applicable consumer law.

Unless expressly provided through an appropriately licensed or authorised service, information on the Veloxverse website is general information only.

It does not constitute personal financial advice, investment advice, legal advice, tax advice, immigration advice, medical advice or a guarantee of a particular financial or service outcome.

Customers should obtain appropriate independent advice and review the relevant terms and disclosure documents before making significant financial, travel, insurance or legal decisions.

Personal information is handled in accordance with the Veloxverse Privacy Policy.

To provide services, Veloxverse may share relevant customer information with third-party providers, including identity-verification providers, customer-service providers, payment processors, banks, payout partners, airlines, travel suppliers, insurers, lenders, telecommunications providers and regulatory or government authorities.

Information may be stored, processed or accessed outside the customer’s country. Required consents and privacy notices will be provided where applicable.

Nothing in this disclaimer, the website terms or any service terms excludes, restricts or modifies a consumer guarantee, statutory right or remedy that cannot lawfully be excluded.

For Australian consumers, applicable rights under the Australian Consumer Law continue to apply. New Zealand customers may also have rights under applicable New Zealand consumer legislation.

Complaints will be handled under the Veloxverse Complaint Handling and Dispute Resolution Policy. External escalation rights depend on the service, responsible provider, and applicable jurisdiction.