VeloxClub Membership Terms and Conditions

You must be at least 18 years old and provide accurate, current information when joining.

Membership is personal to the registered member and cannot be sold, assigned or shared, except where these Terms expressly allow a benefit to be used by a family member or transferred to another eligible VeloxClub member.

We may require reasonable identity, membership and eligibility verification before issuing or allowing use of a benefit.

You are responsible for keeping your account and login details secure and must promptly notify us of suspected unauthorised use.

VeloxClub membership is purchased for 12 months at the price shown at checkout for the selected tier.

The membership begins on the activation date stated in your confirmation. Waiting periods are calculated from that date.

Membership does not automatically renew unless automatic renewal is expressly offered and separately accepted by you at checkout. If it is offered, the renewal price, timing and cancellation method will be clearly disclosed before you agree.

Membership fees are payable in advance. Except where required by the Australian Consumer Law or another applicable law, a change of mind does not entitle you to a refund after activation.

Cancelling a membership does not create a cash entitlement for unused benefits, points, passes or vouchers, subject to your rights under applicable law.

The five annual membership tiers are: Explore (AUD $19), Silver (AUD $79), Gold (AUD $249), Platinum (AUD $349) and Elite (AUD $499).

Your entitlements are limited to the benefits stated for your active tier in the Benefit Schedule. A higher-tier benefit does not apply unless your membership has been upgraded and any applicable waiting period has been satisfied.

“Per year” means per 12-month membership term, not per calendar year. Unused annual allocations expire at the end of the membership term and do not roll over, unless we expressly state otherwise.

A percentage shown without the word “discount” will be treated as the stated percentage discount from the eligible price.

“No” means the benefit is not included. “Yes” means the benefit is available subject to these Terms, the Benefit Schedule, eligibility, booking requirements, supplier rules and availability.

“Up to” identifies a maximum possible reward or cashback, not a guaranteed amount. The actual amount may be lower and will be disclosed or confirmed before the qualifying transaction proceeds.

“Unlimited” means there is no preset annual allocation, but each use remains subject to eligibility, advance booking, supplier capacity, geographic coverage, fair use and these Terms. It does not guarantee availability on every occasion.

The following standard waiting periods apply from the membership activation date:

A booking or claim must be made after the waiting period ends. Purchasing a ticket or making a reservation during the waiting period does not secure the later benefit unless we confirm otherwise in writing.

Other benefits are available from activation unless the Benefit Schedule or booking page states a separate waiting period.

Upgrading a tier may create a new waiting period for the additional or increased benefit. Time already served may be recognised at our reasonable discretion where disclosed during the upgrade.

A suspended membership does not accrue time toward a waiting period where the suspension results from non-payment, fraud investigation or material breach.

Benefits have no cash value and cannot be exchanged for cash, credit or another benefit unless expressly stated.

A benefit may be used only once for the same transaction, booking or settlement and cannot be combined with another VeloxClub offer unless expressly permitted.

Benefits are subject to the limits, participating locations, countries, routes, service areas, blackout dates, capacity and conditions shown when requested or booked.

You must request and obtain confirmation before relying on a benefit. Displaying membership alone does not guarantee entry, service or reimbursement.

Unless we expressly approve reimbursement in writing before purchase, benefits cannot be applied retrospectively to an independently purchased product or service.

You must pay taxes, surcharges, excess amounts, upgrades, additional guests and other costs not expressly included.

Supplier cancellation, no-show, amendment and conduct rules apply. A used, expired, cancelled or forfeited allocation will not ordinarily be reinstated where the member or guest caused the loss, subject to applicable law.

Discounts apply only to the registered membership holder unless the Benefit Schedule expressly states otherwise.

The Elite tier may extend eligible stated benefits to up to four registered family participants in total, subject to verification, booking limits and supplier rules.

Any flight discount is for the main registered member only, even where a tier includes family access to other benefits.

A family benefit is not transferable outside the registered family group unless the particular benefit is expressly transferable under section 7.

Only a benefit marked transferable may be transferred. The membership itself cannot be transferred.

The recipient of any transferable voucher, pass or other transferable benefit must hold an active VeloxClub membership at the Explore tier or above when the transfer is requested, completed and used.

An Explore membership permits the member to receive and use an approved transferred benefit, subject to these Terms and the conditions of that benefit. It does not give the Explore member an independent entitlement to any benefit that is not included in the Explore tier.

The transferring member must submit a written transfer request through the method specified by Veloxverse and provide all information reasonably required to verify the sender, recipient and benefit.

Every transfer is subject to eligibility verification and approval by Veloxverse. Veloxverse may decline or suspend a request on reasonable grounds, including incomplete information, an inactive or restricted membership, suspected fraud, misuse or a material breach of these Terms.

If approved, the transfer may take up to seven business days to complete.

A transfer is not complete until Veloxverse issues written confirmation. Members and recipients should not make travel arrangements, purchases or service bookings in reliance on an unconfirmed transfer.

Once completed, a transfer is final and cannot be reversed unless Veloxverse agrees, an error or unauthorised transfer is established, or applicable law requires otherwise.

A transferred benefit retains its original expiry date, waiting period, booking requirements, eligibility rules and other applicable conditions.

Transferred benefits cannot be sold, auctioned, bartered, exchanged for cash or advertised for commercial gain.

Access is subject to participating suppliers, opening hours, capacity and the rules of the relevant airport, lounge, restaurant, gym or service provider.

“Visit” means one admission or service occasion for one eligible person unless the Benefit Schedule expressly states family access.

A family allocation described as “up to four persons” covers no more than four eligible people for the relevant visit and remains subject to supplier guest rules. It does not mean four separate visits for each person.

Dining vouchers may have a face value, minimum spend, venue restriction or expiry date disclosed when issued. Any excess is payable by the member.

Where an airport dining voucher is included, its value is up to AUD $50 for each eligible visit. The actual amount issued may be lower if stated before booking or issue.

Fast-track or priority services do not guarantee that security, immigration or boarding will be completed within a particular time and do not override airport, airline or government requirements.

Meet & Greet and airport Pick & Drop services require advance booking. Unless a benefit page states a longer period, requests should be made at least 72 hours before the relevant departure or arrival.

An unlimited Meet & Greet benefit is for the main member. Registered family members may be included only when travelling together with the main member on the same journey and booking, subject to supplier capacity and verification.

Gym access is not complimentary. Where included for a tier, it provides access to a tier-based member rate at participating gyms, with the applicable price and conditions disclosed before purchase or booking.

Members must provide accurate flight, passenger, baggage, accessibility and contact details. Additional waiting time, oversized baggage, route changes, parking, tolls or extra passengers may incur charges.

The included data allowance is the amount stated for the membership tier and is subject to supported devices, destinations, networks, activation instructions and the eSIM supplier’s terms.

The member is responsible for device compatibility, installation and settings. Coverage, speed and network availability are not guaranteed.

The included allowance expires on the earlier of the stated eSIM validity period or membership expiry. Additional data is payable by the member.

Where the Benefit Schedule states “service charge free,” Veloxverse will waive its eligible remittance service fee for qualifying transactions during the active membership term.

The waiver does not include the exchange-rate margin, correspondent or receiving-bank charges, card charges, taxes or third-party fees unless expressly stated.

Remittance remains subject to transaction limits, identity checks, AML/CTF controls, recipient verification, corridor availability and the separate remittance terms. A transaction may be delayed, held or refused where required for compliance or risk management.

Points are promotional rewards and are not money, legal tender, stored value or a deposit. They cannot be withdrawn as cash.

Points are awarded only for eligible completed transactions and may remain pending until the relevant cancellation, refund or chargeback period has passed.

“Up to” points means the maximum available. The actual award may depend on transaction value, supplier, fare, product, promotion or net revenue and will be shown or confirmed for the transaction.

Points will not be awarded on cancelled, refunded, fraudulent, unpaid or reversed transactions. Points already awarded may be reversed in those circumstances.

Points do not expire while the rewards program remains available and the member’s account remains open. If Veloxverse proposes to close the rewards program, members will receive reasonable advance notice and an opportunity to redeem available points, subject to applicable law.

The redemption rate is 1,000 points = AUD $1. Points may be redeemed against products and services available through Veloxverse at checkout, subject to availability and any supplier restrictions disclosed before purchase. Points cannot be redeemed for remittance transactions, remittance service charges, exchange-rate margins or any other remittance-related amount.

Points cannot be transferred unless a published benefit expressly permits it.

Veloxverse trading as VeloxCredit is an authorised credit representative (CRN 577923) operating under Australian Credit Licence 547719. VeloxCredit provides credit assistance and is not the lender.

Credit approval, amount, interest rate, fees and terms are determined by the lender and are subject to eligibility, responsible lending requirements and the lender’s assessment. Membership does not guarantee approval or preferential credit terms.

Cashback applies only to an eligible loan introduced or assisted by VeloxCredit that successfully settles during an active membership and satisfies the offer conditions.

The cashback amount is “up to” the amount shown for the applicable product and tier. The confirmed amount must be disclosed before or at settlement and may depend on the settled amount, product and commission available.

Unless a specific offer states otherwise, only one cashback is payable per settled facility and per eligible borrower or borrowing entity.

Cashback is paid within 45 business days after successful settlement, provided all eligibility checks are complete and the facility has not been cancelled, unwound, refinanced immediately, found fraudulent or otherwise reversed.

Cashback does not reduce amounts owed to the lender and is not financial, tax or legal advice. Members should obtain independent advice about any tax consequences.

Where lawfully permitted and clearly disclosed before payment, Veloxverse may withhold or recover cashback if the settlement is reversed or was obtained through fraud, material misrepresentation or duplicate claims.

Rewards for opening an eligible savings account, fixed deposit receipt (FDR) or deposit pension scheme (DPS) apply only through the specified referral pathway and participating financial institution.

The financial institution is responsible for its product, KYC, approval, account operation, interest, fees and product terms. Veloxverse does not guarantee approval and does not provide banking advice merely by presenting a referral link or reward.

The member must send the requested account-opening confirmation to support@veloxverse.com. No fixed claim deadline applies, but the application and account opening must be capable of verification.

An eligible reward will be paid within 45 business days after Veloxverse verifies successful opening and eligibility.

A reward may be claimed for each different eligible account or deposit product successfully opened through the approved referral process. Duplicate accounts, repeated applications for the same product, rejected applications and accounts opened mainly to obtain rewards are not eligible.

A Club Member Price or percentage discount applies only to eligible products or services identified at the time of purchase.

Discounts are calculated against the eligible advertised or standard price stated for the offer and may exclude taxes, supplier fees, sale items, gift cards, insurance premiums, regulated charges and other excluded items.

Discounts cannot be stacked unless expressly stated and do not entitle the member to a refund on an earlier purchase.

Airlines, lounges, insurers, banks, telecommunications providers, transport operators and other suppliers may deliver benefits. Their separate terms, privacy practices, safety rules and eligibility requirements apply.

Veloxverse acts as a booking agent, referral partner, distributor or facilitator where disclosed and is not the issuer, insurer, lender, airline, bank or underlying service provider.

Travel insurance is issued and administered by the identified insurer. Any cover, exclusions, limits, eligibility, claims and cooling-off rights are governed by the insurer’s Product Disclosure Statement and policy wording. Veloxverse does not determine claims.

Nothing in these Terms excludes responsibility that cannot lawfully be excluded, including applicable consumer guarantees.

We may make reasonable changes required by law, security, fraud prevention, supplier availability or service improvement.

We will provide reasonable notice of any material adverse change where practicable. A material change will not remove a benefit already validly booked and confirmed, except where a supplier cancellation, safety issue, law or event beyond reasonable control prevents performance.

If we permanently remove a material prepaid benefit during a current term and do not provide a reasonably comparable alternative, we will offer an appropriate remedy, which may include a pro-rata refund, subject to applicable law.

Changes that apply only to a future renewal will be notified before renewal. Nothing in this section permits an unfair contract term or limits rights under the Australian Consumer Law.

We may suspend access while reasonably investigating suspected fraud, misuse, safety risk, unauthorised resale, false information, abusive conduct or a material breach.

After giving reasonable notice and an opportunity to respond where appropriate, we may terminate membership for a substantiated material breach or unlawful use.

We may act immediately where reasonably necessary to prevent fraud, protect a person or system, comply with law or stop continuing material loss.

Any cancellation, forfeiture or refusal will be proportionate to the circumstances. Your statutory rights remain unaffected.

Refund and cancellation rights for an underlying booking or service are governed by the applicable supplier terms and the Australian Consumer Law. See our Refund and Cancellation Policy.

To request assistance or make a complaint, contact support@veloxverse.com with your name, membership number, relevant booking or transaction and the outcome sought.

We will acknowledge and handle complaints fairly and within the timeframe required by applicable law and any relevant external dispute-resolution scheme. See our Complaints and Feedback Policy.

Complaints concerning credit assistance may also be escalated through the credit complaints process and, if eligible and unresolved, to the Australian Financial Complaints Authority (AFCA).

We collect, use, store and disclose personal information in accordance with our Privacy Policy and applicable privacy law, including to verify eligibility, operate membership, process benefits, prevent fraud and coordinate suppliers.

Some benefits may require information to be disclosed to suppliers in Australia or overseas. Relevant disclosures and countries or regions will be described in our Privacy Policy where required.

Service messages about membership, security, bookings and benefits are not marketing. Marketing communications will be sent only as permitted by law and may be unsubscribed from using the provided method.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded or limited.

To the extent permitted by law, Veloxverse is not responsible for loss caused by a member’s inaccurate information, failure to follow booking instructions, missed flight, device incompatibility, breach of supplier rules or unauthorised account use that was not caused by Veloxverse.

Delays or failures caused by events beyond reasonable control will be managed reasonably, including by assisting with available alternatives or remedies required by law.

These Terms, the Benefit Schedule, the Privacy Policy and specific offer or supplier terms form the agreement. If they conflict, mandatory law prevails, followed by the specific confirmed booking or offer terms, the Benefit Schedule and these Terms.

If part of these Terms is invalid or unenforceable, it will be read down or severed to the minimum extent necessary, and the remainder will continue.

A failure to enforce a term immediately is not a waiver.

These Terms are governed by the laws of Victoria, Australia. The parties submit to the courts and tribunals having jurisdiction, without restricting any right a consumer has to bring a claim elsewhere under applicable law.

The Benefit Schedule — the benefits available at each membership tier, service by service — is published on the VeloxClub page and forms part of these Terms. Where these Terms refer to the Benefit Schedule, they refer to that schedule as published at the time of purchase or renewal.

The following applies to every benefit in it. Benefits are subject to these Terms, participating suppliers, eligibility and availability. Gym access is not complimentary; eligible tiers receive a tier-based member rate disclosed before purchase. An airport dining voucher is worth up to AUD $50 per eligible visit. Unlimited Meet & Greet applies to the main member and accompanying registered family members only when they travel together.