Veloxverse Rewards Points Terms and Conditions

Points are available only to customers or VeloxClub members who meet the eligibility requirements stated for the relevant offer.

A member must maintain an active, verified Veloxverse account. Veloxverse may request information reasonably necessary to confirm identity, membership, transaction eligibility, fraud risk or compliance with applicable law.

Points are personal promotional rewards. They are not money, legal tender, a deposit, stored value, a security, credit, an investment or an interest-bearing product.

Points cannot be purchased, sold, auctioned, bartered, pledged or otherwise traded, except for an approved transfer under section 8.

Points may be awarded for eligible purchases, bookings, referrals, membership activities or other qualifying actions identified by Veloxverse.

The number of Points, eligibility criteria and any minimum spend, booking, payment, settlement or verification requirement will be disclosed with the applicable offer.

Points are ordinarily credited after the qualifying transaction is completed and may remain pending until payment, verification and any cancellation, refund, chargeback or cooling-off period has been completed.

Veloxverse may offer welcome Points to an eligible new member. Welcome Points may be limited to one award per person, account, household, device, payment method or other reasonable criterion disclosed with the offer.

Veloxverse may offer promotional or bonus Points for a limited time, selected members, selected products, specified transactions or other stated eligibility criteria. Promotional Point amounts and conditions may differ from regular Point offers.

Unless an offer expressly states otherwise, a promotional Point offer replaces the regular Point offer for the same product or qualifying action and is not added to it.

For example, if a product ordinarily earns 100 Points and a promotion offers 1,000 Points for that product, an eligible member earns 1,000 Points in total, not 1,100 Points.

If more than one promotion could apply to the same transaction, only the single highest eligible Point offer will apply unless the published offer terms expressly allow offers to be combined.

Points cannot be earned more than once for the same transaction, product, booking, referral or qualifying action.

Unless Veloxverse expressly states otherwise in a specific published offer, Points are not earned for:

• remittance transactions, remittance service charges, exchange-rate margins or other remittance-related amounts;
• applications for or settlement of credit or loan products, including personal, car, business, asset, equipment, commercial, cash-flow or rent-to-own finance;
• opening or maintaining a bank account, fixed deposit receipt (FDR) or deposit pension scheme (DPS);
• membership fees paid wholly or partly with Points;
• taxes, government charges, supplier fees, card charges, delivery fees, cancellation fees, refunds, chargebacks or reversed transactions; or
• any product, service, customer, location or transaction expressly identified as ineligible before purchase.

The exclusions above relate to earning and redeeming Points. They do not prevent Veloxverse from offering a separate cashback, referral reward or non-Point benefit under separate terms.

A member can view the available Point balance through the method provided by Veloxverse. Pending Points are not available for redemption or transfer.

Veloxverse may correct a Point balance where Points were credited or deducted in error, duplicated, obtained through fraud or misuse, or linked to a cancelled, refunded, unpaid, charged-back or reversed transaction.

Before making a material adverse correction, Veloxverse will provide reasonable notice and an opportunity to respond, unless immediate action is reasonably necessary to prevent fraud, comply with law or protect a person or system.

If a member reasonably believes that a Point balance is incorrect, the member may request a review and provide supporting transaction details.

The standard redemption rate is 1,000 Points = AUD $1, unless a different rate is clearly disclosed for a particular eligible product or promotion before redemption.

Points may be redeemed only at checkout against eligible products, services or VeloxClub membership renewal fees made available for Point redemption by Veloxverse.

Points cannot be redeemed for cash, withdrawn, deposited to a bank account, used to obtain cash or a cash equivalent, or exchanged for another currency.

Points cannot be redeemed for remittance products or transactions; credit or loan products; bank-account opening; FDR or DPS opening; or any associated fees, charges, deposits, repayments, interest, exchange-rate margin or other amount.

Veloxverse will show the required Points and any cash balance payable before the member confirms a redemption. A member may use Points with another accepted payment method where part-payment is offered at checkout.

A redemption is subject to product availability, supplier restrictions, booking conditions and any product-specific terms disclosed before confirmation.

Points cannot be applied retrospectively after a purchase or membership renewal has been completed, unless Veloxverse agrees otherwise.

Available Points may be used toward an eligible VeloxClub membership renewal where the Point payment option is displayed at checkout.

The member must have sufficient available Points for the selected redemption amount. Any remaining renewal price must be paid using an accepted payment method.

Using Points for renewal does not waive eligibility requirements, renewal conditions or any amounts not covered by the Point redemption.

A renewal paid with Points does not earn Points on the portion paid with Points unless a specific offer expressly states otherwise.

Points may be transferred only to an eligible member who holds an active VeloxClub membership at the Explore tier or above at the time of the request and when the transfer is completed.

The transferring member must submit a written request using the method specified by Veloxverse and provide the information reasonably required to verify both accounts and the requested transfer.

Every transfer is subject to Veloxverse approval. Veloxverse may decline or pause a request on reasonable grounds, including incomplete information, account restrictions, suspected fraud, unlawful activity, sanctions concerns, misuse or a material breach of these Terms.

If approved, a transfer may take up to 7 business days to complete.

Points must remain available in the sender’s account until the transfer is completed. Pending, disputed or restricted Points cannot be transferred.

A completed transfer is final and cannot be reversed unless Veloxverse agrees, an error occurred, fraud or unauthorised activity is established, or applicable law requires a remedy.

A transferred Point retains the same nature, value and restrictions that applied before transfer. No payment or other consideration may be accepted for a Point transfer.

Points do not expire merely because time passes while the rewards program continues and the member’s account remains open and in good standing.

Points may nevertheless be removed or become unavailable where they were credited in error, obtained through fraud or misuse, reversed under section 5, redeemed, transferred, or dealt with as part of an account closure or program closure under these Terms.

If Veloxverse decides to close the rewards program, it will provide reasonable advance notice and a reasonable opportunity to redeem or transfer available Points, unless immediate action is required by law, a regulator, security concerns, fraud prevention or circumstances beyond reasonable control.

If a transaction that earned Points is cancelled, refunded, charged back or reversed, the related Points may be cancelled or deducted.

If those Points have already been redeemed or transferred, Veloxverse may deduct the equivalent amount from the member’s remaining or future Point balance. Veloxverse will not create a cash debt solely because a Point balance becomes negative unless the member engaged in fraud or applicable law otherwise permits recovery.

Where an eligible product purchased with Points is cancelled or refunded, the Point component will ordinarily be returned as Points and the cash component will ordinarily be returned through the original payment method, subject to the applicable product terms and mandatory consumer rights.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, refund right or remedy that cannot lawfully be excluded.

Veloxverse may temporarily restrict earning, transfer or redemption while reasonably investigating suspected fraud, account takeover, duplicate accounts, manipulation of offers, false information, unauthorised resale, money laundering, sanctions risk or other misuse.

Veloxverse may cancel improperly obtained Points or terminate participation for a substantiated serious or repeated breach after giving reasonable notice and an opportunity to respond where appropriate.

Immediate action may be taken where reasonably necessary to comply with law, protect a person or system, prevent fraud or limit material loss.

Any action under this section will be proportionate to the circumstances and will not limit rights that cannot lawfully be excluded.

Veloxverse may make reasonable prospective changes to the program for legal, regulatory, security, fraud-prevention, supplier, operational or service-improvement reasons.

Material adverse changes will be notified reasonably in advance where practicable. Veloxverse will not retrospectively reduce Points already validly earned or confirmed for redemption unless required by law, necessary to correct an error or fraud, or agreed with the member.

Promotional offers may begin or end on the published dates and may have separate eligibility conditions. Ending a promotion does not remove Points already validly earned under that promotion.

If a specific offer term conflicts with these Terms, the specific offer term applies only to that offer, subject always to mandatory law.

The program may be made available in more than one country. Availability, eligible products, Point values, taxes, currencies and redemption methods may vary by location.

Members are responsible for any tax consequences arising from earning, transferring or redeeming Points and should obtain independent advice where necessary.

These Terms are governed by the laws of Victoria, Australia. This choice does not exclude any mandatory consumer protection that applies to a member in the country or region where the program is offered or used.

If a provision is invalid or unenforceable in a particular jurisdiction, it will be read down or severed to the minimum extent necessary without affecting the remaining provisions.

Veloxverse may collect and use personal information to operate the program, verify eligibility, process transfers and redemptions, prevent fraud, maintain records and comply with law, in accordance with its Privacy Policy and applicable privacy law.

Transactional messages about Point balances, security, transfers, redemptions or changes to these Terms are service communications. Marketing messages will be sent only as permitted by applicable law.

Veloxverse may retain records reasonably required to investigate a dispute, comply with legal obligations or demonstrate that Points were correctly earned, transferred or redeemed.

A member may request a review of a Point decision through the complaint channel published by Veloxverse.

The member should provide the relevant account, transaction, offer, transfer or redemption details and the outcome sought.

Veloxverse will assess complaints fairly, provide reasons for its decision and respond within any timeframe required by applicable law.

These Terms do not prevent a member from using any external dispute-resolution process, regulator, tribunal or court available under applicable law.

Veloxverse’s failure to enforce a provision immediately is not a waiver of that provision.

Headings are for convenience only and do not affect interpretation.

These Terms, the applicable offer terms, the eligible product terms and the Privacy Policy form the agreement governing Points. Mandatory law prevails over any inconsistent term.